Reporting a problem
Notify us within 7 days of delivery with your order reference, a description of the issue and clear photographs. Transit damage should be reported within 48 hours.
Eligibility
Approved returns should be unused and in original packaging. Change-of-mind returns, used items and damage caused by misuse may not be accepted.
Resolution
After review, an eligible claim may be resolved through replacement, account credit or refund. Return instructions must be followed before sending an item back.
Contact
Call +60 17-546 3369 or email city_kitchenware@outlook.com.